Return & Refund Policy

Qavmora

1. Return Eligibility

At Qavmora, we offer men's footwear and everyday apparel, alongside women's fashion and practical home and lifestyle essentials.

We accept eligible returns within 30 days after delivery of the last item in your order.

To qualify for a return:

• Items must be unused, unworn, and in their original condition.

• Original packaging, tags, and applicable accessories must be included.

• Proof of purchase, such as an order number or receipt, must be provided.

For footwear and apparel, we recommend trying items on indoors and keeping the original packaging and tags.

All returns are subject to inspection and applicable consumer protection laws.

2. Non-Returnable Items

The following items are generally excluded from standard returns:

• Gift cards.

• Personalized or customized products.

• Final sale or clearance items clearly marked as non-returnable before purchase.

• Other products specifically identified as non-returnable at the time of purchase.

These exclusions do not affect mandatory consumer rights relating to damaged, defective, or incorrect products.

3. How to Request a Return

To request a return, please contact our customer support team using the details in Section 7.

Include:

• Your order number.

• The item you wish to return.

• The reason for your return.

• Photographs if the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions.

Return Shipping Address

The correct return address will be provided by our customer support team after your request has been reviewed.

Do not send returns to our registered business address without prior authorization.

Returns sent to an incorrect address or without following the provided instructions may experience processing delays.

4. Return Shipping Costs

Customers are generally responsible for standard return shipping costs unless the item is damaged, defective, incorrect, or applicable law requires otherwise.

Original shipping charges are generally non-refundable unless required by applicable law.

Qavmora does not charge a restocking fee for eligible returns.

We recommend using a trackable shipping service and keeping your shipping receipt.

For damaged, defective, or incorrect items, please contact us before arranging return shipping.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund decision.

For approved refunds:

• Refunds are generally processed within 5–10 business days after approval.

• Refunds are issued to the original payment method.

• Additional processing time may be required by your bank or payment provider.

If your approved refund has not appeared after the expected processing period, please contact our customer support team.

6. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 7 days of delivery.

Provide your order number, a description of the issue, and clear photographs of the product and packaging where available.

We will review your request and provide an appropriate resolution, which may include a replacement, refund, or another remedy under applicable law.

The recommended reporting period does not limit mandatory consumer rights.

7. Contact Information

For questions about returns, refunds, or product issues, please contact our customer support team.

Customer Support Email:

service@qavmora.com

Customer Service Phone:

+1 (719) 283-8636

Official Website:

https://qavmora.com/

Return Address Notice:

Our registered business address is not the designated return shipping address. Please contact customer support to obtain the correct return address and instructions before sending any products.

For company registration details and our registered business address, please visit our Contact Us page.